Hotel teams can build an itinerary of experiences for a guest and send one secure link to pay for it by card. Every booking in it is held until the guest pays, then confirms on its own.
How it works
Build the itinerary in Backend Booking and choose Itinerary payment link as the payment method.
Way emails or texts the guest a link. The booking shows as Awaiting payment and holds its spots.
The guest opens the link, reviews the booking, and pays by card.
The itinerary confirms and the guest gets the hotel's usual confirmation email.
If the link expires or you cancel it, the booking is canceled and the spots go back on sale.
Send an itinerary link
Go to Backend Booking and add each experience in the itinerary.
Under payment method, choose Itinerary payment link.
In Send itinerary link, choose Email or Text message.
Under Link expires in, pick 24 hours, 3 days, 7 days, Never, or Custom.
Add a Message to the guest (optional).
Click Send link.
What the guest sees
When the itinerary has more than one experience, the email subject is "Your <brand> itinerary is ready to confirm". For a single experience, it's "Complete your payment to <brand>". It shows the amount due, the deadline, and a Pay now button. The payment page shows the booking, the amount due, and your cancellation policy.
If the link has expired or been canceled, the page says the reservation is no longer held and asks the guest to contact you.
Manage links
In Bookings, filter by Awaiting payment. From the row menu:
Resend itinerary link. Send it again. You can extend the deadline to 7 days from now.
Copy itinerary link. Paste it into your own email or chat.
Mark as paid. Record a card or cash payment and choose whether to send the confirmation email.
Cancel itinerary link. The guest can no longer pay and the held spots are released. This can't be undone.
Limits and settings
Itinerary Links is turned on per brand by Way. Contact your account manager.
Text messages need text messaging turned on for your brand.
Guests pay by card only.
One link covers every booking in the itinerary.
A custom deadline must be at least 30 minutes away.
Messages to the guest can be up to 500 characters.
Awaiting payment bookings don't appear in financial reports until they're paid.
FAQ
Are spots held while we wait? Yes, until the link expires, is canceled, or is paid.
What happens when a link expires? Way cancels the booking within a few minutes and releases the spots.
Can the guest pay part now and part later? Not yet. The link collects the full amount.