Overview
Need to push a session back an hour, move it to another day, or make it longer? Change time moves the session and every booking on it to the new date or time. You don't need to cancel and rebook your guests, or contact Way.
Change a Session's Time
Open the Sessions page and click the session.
Click Change time.
Set the new Date, Start, and End.
To tell guests why, check Send guests a message and write your message.
Click Check new time. Way checks every booking against the new time.
Review any heads up messages, then click Move. Keep the window open until it finishes.
Every booking moves to the new time, and the old time is removed from your schedule. Each guest receives a reschedule email with the new time.
What Moves With the Session
Bookings: Every confirmed booking moves to the new time.
Capacity: A capacity you set for the session moves with it. Remaining availability at the new time is your capacity minus the guests already booked.
Manual prices: A price you set for the session moves with it. Prices set by pricing rules stay with their dates.
Prices guests paid: Guests keep the price they paid. No one is charged or refunded if the new date costs more or less.
Reminders: Reminder emails are sent for the new time, not the old one.
When a Session Can't Move
Nothing moves unless every booking fits. A session can't move when the new time:
Is in the past or inside the experience's booking cutoff.
Doesn't have enough capacity for every guest.
Already has a session with its own bookings. Sessions can't be merged.
Overlaps a booked session and your property doesn't allow overlapping sessions.
Needs a resource that is inactive or closed at that time.
When this happens, the modal explains why. Click Pick another time to choose a different time.
Cancellation policy and booking cutoff
Moving a session earlier can place bookings inside your cancellation policy window or booking cutoff. A heads up shows which policy is affected before you confirm.
Before You Move a Session
You need permission to edit sessions and reschedule bookings.
Change time isn't available for multi-day stays or auctions.
On an event, changing one session moves the whole event.
Frequently Asked Questions
Will moving a session change what guests paid?
No. Guests keep the price they paid, even if the new date has a different price.
Do guests know the time changed?
Yes. Each booking receives a reschedule email with the new time. If you add a message, the purchaser receives it as a separate email.
What happens to the old time after I move a session?
It's removed from your availability and can no longer be booked.
Can I move just one booking instead of the whole session?
Yes. Open the booking and reschedule it on its own. See Reschedule Bookings.
Questions?
Chat with Support directly from your dashboard or email [email protected].