Change a session's date, start time or end time. Every booking in the session moves with it.
Change a session's date or time
Go to Sessions and open the session.
Click Change time.
Set the new Date, Start and End.
To tell guests why, check Send guests a message and write it.
Click Check new time. Way checks every booking at the new time.
If every check passes, click Move (it shows the number of bookings, like Move 12 bookings). Keep the window open until it finishes.
If a booking can't move, click Retry on the result screen (it shows the count, like Retry 2 bookings). Bookings that can't move stay on the old time. Until it moves, the old time stays closed to new bookings.
What Way checks
Nothing moves unless every booking fits. Way stops the move if the new time:
Is in the past or inside your booking cutoff.
Doesn't have room for every guest.
Already has a session with its own bookings, or overlaps one. Sessions can't be merged.
Breaks a resource or add-on limit, or your availability rules.
Doesn't have a price for a booked ticket type, or a booking's discount code no longer applies.
Your capacity setting and any price you set for this session move with it.
What guests get
Every guest gets the standard reschedule email showing the old and new time. If you write your own message, the lead guest on each booking gets it too.
Limits
You need permission to edit sessions and reschedule bookings.
Not available for multi-day sessions, auctions, or unpublished experiences.
Changing one session of an event changes the whole event. Every session on the old date or time moves, and the event is published with its new date, time and length.
On a session shared from another brand through Partner Exchange, you can change the time only if the partner agreement allows edits. Every booking on the session moves, including the other hotel's.
FAQ
Do I need to contact Way to move a session? No. You can do it yourself.