Cancel, refund, or message many bookings at once from the session sheet.
Cancel a whole session
Go to Sessions and click the session.
Click Cancel session.
Review the numbers: Bookings, Guests, Collected.
Under Refunds, choose Full refund, Percentage, or No refund.
To explain the change, check Send guests a message and write your message.
Type CANCEL and click Cancel session.
Keep the tab open until you see Session canceled.
Way stops sales on the session first, then cancels every active booking. Once every booking is canceled, the session comes off the schedule.
Cancel, refund, or message some bookings
Open the session.
Check the bookings you want, or Select all.
In the selection bar, click Message, Refund, or Cancel.
When canceling, pick a refund under Refunds and check Send guests a message if needed.
Confirm. The button shows what happens, like Cancel 3 bookings or Cancel 3 and refund $240.00.
Refund choices
Full refund. Refunds everything still refundable, including add-ons.
Percentage. Set a percentage for the experience. Set one for add-ons too, or leave it blank and add-ons aren't refunded.
No refund. Cancels without refunding.
Way skips free bookings and bookings already refunded. Bookings paid with a method Way can't refund are listed at the end so you can settle them outside Way.
What guests get
Each guest gets the usual cancellation email. If you add a message, the lead guest on each booking gets it separately. No guest sees anyone else's email address.
Limits
You need permission to cancel and refund bookings. Messaging needs in-app messaging on.
On a session shared from another brand through Partner Exchange, the button reads Cancel your bookings. It cancels only your hotel's bookings, and the session stays on sale.
Keep the tab open until it finishes. If some bookings fail, click Retry (it shows the count, like Retry 2 bookings).
Cancellations can't be undone.
FAQ
Can I move a session to a new date or time? Yes. Use Reschedule a Session, and every booking moves with it.
Does my team get an email for each canceled booking? No.