Backend booking functionality enables you to easily book experiences on behalf of guests directly through your Way dashboard.
Highlights:
Simplify guest experiences: book experiences on behalf of guests directly through the Way dashboard.
Review booking limits: Check the available seats and, where the experience uses resources, the available resource units before completing a booking.
Create a booking
Access the Backend Booking page
You can access the Backend Booking page in a variety of places:
From the Home tab
From the Bookings tab
From the Experience details tab
From the Session sheet header
From the Check-in page
We will bring you to the proper experience / session within the backend booking flow if applicable.
Enter Guest Details
Enter the details for the guest you are booking on behalf of. The first name, last name, and email are required.
Enter the guest’s details in the booking form.
Search & select the experience
Use the category tags at the top of the page or the search bar to filter down and find the experience you would like to book. Then, just select the title!
Select the session and quantity
Select the session you would like to book into and select the quantity you would like to book.
Review the slots remaining for the session and tier. If a capacity override is available, shared-resource limits still apply to the booking.
Enter the participant details on the right-hand side and complete any required questions before adding the booking to your cart.
Add to Cart
Make sure you add the item to the cart after selecting the quantity and entering any participant details!
Remember to fill out Additional participant information in the drop down before the notes section.
Select payment method and complete payment
When you are ready to book, select the payment method and then click the Complete button. You will only be able to select the valid payment methods that apply to all of the experiences within your cart.
Use the payment methods shown in your cart. Available options depend on the experience and your account setup.
Booking Successful!
Once the booking is successful you will brought to a landing page with a button to create a new booking, or to go back to the home page of your dashboard!
Frequently Asked Questions
Why can I not create bookings through the dashboard?
Why can I not create bookings through the dashboard?
In order to create bookings on the dashboard the user must have the Create bookings permission. This feature may not be included in your brand's plan.
Can I track who made a booking?
Can I track who made a booking?
Yes! Access guest data by clicking on a booking. Scroll down until you see the activity log.
Can I override the capacity for a session?
Can I override the capacity for a session?
If a capacity override is available in your booking flow, it applies to session seats. It does not bypass resource availability: staff bookings use the same resource inventory as guest bookings. See How Shared Inventory Protects Against Double Booking.
Learn how to use Backend Booking to initiate a test booking, here.